Prison Calls Terms Of Service

Last updated: 11th june, 2025

1. Introduction

Welcome to Prison Call (“we”, “us”, “our”). These Terms and Conditions govern your use of the services provided by Prison Call, including the provision of virtual landlines for the purpose of enabling cheaper communication with individuals in UK prisons. By using our service, you agree to these Terms in full.If you do not agree with any part of these Terms, you must not use our services.

2. Service Description

Prison Call provides virtual UK landline numbers that can be linked to your mobile or another phone. This service is designed to reduce the cost of calls from UK prisons, where calling a landline is typically cheaper than calling a mobile.Please note: Prison Call is an independent service provider and is not affiliated with Her Majesty’s Prison and Probation Service (HMPPS).

3. Eligibility

To use our service, you must:
- Be at least 18 years old.
- Provide accurate and up-to-date personal and billing information.
- Ensure that the use of a virtual landline complies with the rules and regulations of the specific prison.

Any failure to do so will result in immediate termination.

4. Fair Usage Policy

Our service is intended for personal use only. We implement a Fair Usage Policy to ensure that all users can enjoy reliable and high-quality service.Excessive, abusive, or fraudulent use of the service is strictly prohibited and includes, but is not limited to:Using the service for business or bulk calling purposes.Using more than one line to communicate with a single prisoner in ways that circumvent prison policies.Using automated systems to answer or redirect calls.Sharing your line with multiple prisoners.If your usage significantly exceeds typical residential use, we may contact you to review your usage or, where necessary, suspend or terminate your service.We reserve the right to investigate any suspicious activity and to take action, including suspension or cancellation, to protect our network and other users.

5. Service Limitations

Prison Call does not guarantee call quality or availability at all times, as this is subject to the performance of third-party telecommunications networks and the prison’s phone system.It is your responsibility to ensure that the use of a virtual landline is acceptable to the prison in question. In some cases, prison staff may reject or block certain numbers without notice.

5. Service Limitations

Prison Call does not guarantee call quality or availability at all times, as this is subject to the performance of third-party telecommunications networks and the prison’s phone system.It is your responsibility to ensure that the use of a virtual landline is acceptable to the prison in question. In some cases, prison staff may reject or block certain numbers without notice.

6. Right to Cancel or Suspend

We reserve the right to cancel, suspend, or restrict your service at any time, without prior notice, in the following circumstances:Breach of these Terms or our Fair Usage Policy.If we reasonably suspect fraudulent, abusive, or illegal activity.At the request of law enforcement or prison authorities.If the virtual landline is blocked, misused, or becomes inactive.If we decide to discontinue or change the structure of our services.In the event of a cancellation, any remaining balance or subscription time may not be refundable, subject to our Refund Policy (see section 7).

7. Refund Policy

We aim to provide fair and transparent billing. You may be eligible for a refund in the event of:Technical failure caused by us that results in no access to the service for more than 48 hours.Mistaken billing due to a system error on our part.Refunds are issued at our discretion. No refunds will be issued for:Missed calls.Calls blocked by the prison or prison system.Cancellations due to misuse or breach of policy.

8. Privacy and Data

Your privacy is important to us. We will handle your personal data in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR).

9. Modifications

We may update these Terms and Conditions from time to time. Continued use of our service after any changes means you accept those changes. We recommend checking this page regularly for updates.

10. Contact Us

If you have any questions about these Terms or need support, please contact us at:
Email: contact@callfromprison.co.uk
Website: www.callfromprison.co.uk