Tired of Overpaying For Prison Calls?

Call From Prison provides a virtual landline number that routes prison calls to your mobile phone at landline rates instead of expensive mobile rates. Here's how it works: First, you sign up online and receive a dedicated UK landline number (takes 2-3 minutes). Second, you give this number to your loved one inside prison. Third, they add it to their approved contact list at the prison (takes 3-7 days). Finally, when they call that number, it rings on your mobile and connects at landline rates, saving you 50-95% compared to mobile call charges. The entire setup process takes about 3 minutes, and your first call could come tonight once prison approval is complete.

Yes, Call From Prison works with every single UK prison in the country. The service is fully compliant with HM Prison and Probation Service requirements, and prisons across all security categories—from maximum security Category A facilities to open Category D prisons—routinely approve virtual landline numbers. Your number is registered as a legitimate UK landline, so there are no restrictions on which prisons accept it. Customers have used the service successfully at HMP Wandsworth, Manchester, Birmingham, Pentonville, Belmarsh, and hundreds of other prisons nationwide. The only variable is the prison's processing time for approving your number on the contact list, which typically takes 3-7 days but can occasionally take up to 2 weeks depending on that individual prison's backlog.

Call From Prison costs £19.99 per month for the service. Your actual call costs depend on the landline rates (approximately 6-8 pence per minute), compared to 15-25 pence per minute for mobile calls. Here are realistic savings scenarios: If you call 3 times per week for 20 minutes each, you currently pay about £560 per year on mobile rates but only £300 per year with Call From Prison—that's a saving of £260 annually. If you call daily for 15 minutes, you currently pay about £1,080 per year but only £378 with our service—a saving of £702 per year. Most families save between £250-750 annually depending on how often they call. The subscription pays for itself within the first month for most families. You can use our savings calculator to see your exact savings based on your calling pattern.

Yes, absolutely. Virtual landlines are completely legal and fully approved for use in UK prisons. Call From Prison is fully compliant with HM Prison and Probation Service regulations. A virtual landline is simply a legitimate UK landline number registered in your name, there's nothing deceptive or prohibited about it. Prisons have been approving virtual landlines on contact lists for years because they're indistinguishable from traditional landlines from the prison's perspective. All that matters to the prison is that the number is legitimate and registered to a real person, which ours are. Families use the service openly across the UK, and prisons understand that this is how modern families stay connected when they no longer have traditional home landlines. If you have specific concerns about your particular prison's approval process, our support team can help clarify requirements.

The signup process itself takes just 3 minutes. You'll provide your name, address, mobile number, and payment information, and your virtual landline number is assigned instantly. However, the end-to-end timeline involves one additional step: your loved one must add your number to their approved contact list at the prison, which typically takes 3-7 days for the prison to process. So while your signup is instant, your first phone call usually comes within 1-2 weeks depending on the prison's approval speed. Your loved one can request to add your number during their phone access times, or you can include it in a letter. Once approved by the prison, calls can start immediately. Many families sign up today and receive their first call within 10 days.

Yes, your information is secure and private. Call From Prison uses industry-standard encryption and security measures to protect your personal data and account information. Your payment information is processed through Stripe, one of the world's most secure payment processors. We comply fully with GDPR and UK data protection laws. Your virtual landline number is registered to you and you control who has access to it. We don't sell your data to third parties, and we don't use your information for marketing beyond service updates. Prison calls are recorded and monitored by the prison (that's a prison requirement for all calls), but your personal account information and payment details are kept confidential and protected. Your data is accessible only to authorized personnel if needed for customer support purposes.

You have several simple ways to share your new number with your loved one. The easiest is during your next prison phone call to them—they can write it down and submit it for approval immediately. Alternatively, you can include the number clearly written in a letter, which will arrive within a few days depending on the prison's mail process. You can also share it during a prison visit, on a visiting order, or include it in a card. Some prisons allow email access during certain hours, so if your prison supports that, you could email it directly. Once they have the number, they simply request to add it to their approved contact list through the standard prison phone system using the same process they'd use to add any other landline. The prison then processes the request, verifies the number is legitimate, and approves it within 3-7 days. You'll know it's approved when they start calling.

Yes. There are no long-term contracts with Call From Prison. If you wish to cancel, simply fill in our cancellation form, and your service will be stopped at the end of your billing period.

Canceling is simple, If you wish to cancel, simply fill in our cancellation form, and your service will be stopped at the end of your billing period. There's no penalty, no notice period, and no questions asked. Your subscription stops immediately and you'll stop being charged. If your loved one gets released from prison, you can cancel the service since they'll be able to call you normally from any phone. Most families see the service as support specifically for the incarceration period, so they cancel once their loved one is released. If circumstances change and you need to pause the service temporarily, you can also request a suspension without full cancellation. We're flexible with your needs, the service is designed to support families during a specific period, and we understand that period eventually ends.

If your payment fails, your landline number will be temporarily paused until the balance is cleared. Payments will automatically retry after a few days. Once cleared, your number will be reactivated immediately.

Currently, Call From Prison only supports UK landline numbers. We do not support international numbers at this time.