Prison Calls Privacy Policy

Last updated: 11th june, 2025

Prison Call ("we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.By using our services, you consent to the practices described in this policy.

1. Who We Are

Prison Call is a UK-based provider of virtual landline numbers designed to help families and friends receive cheaper calls from people in UK prisons.Our contact details:
‍
Email: contact@callfromprison.co.uk
Website: www.callfromprison.co.uk

2. What Personal Data We Collect

We may collect and process the following personal data:
a. Information you provide directly:
- Full name
- Email address
- Phone number(s)
- Billing address
- Payment details (processed securely via third-party payment processors)
- Prisoner’s name and prison (for service routing)
- Communication records with our customer support team

b. Information collected automatically:
- IP addressDevice type
- Browser type
- Pages visited on our website
- Cookies (see our Cookie Policy)

3. How We Use Your Data

We use your personal data to:
- Set up and manage your virtual landline service
- Route and forward calls correctly
- Process payments and billing
- Respond to support queries or complaints
- Monitor usage in line with our Fair Usage Policy
- Comply with legal obligations or prison regulations
- Improve and secure our website and services

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:
- Contractual necessity – to provide you with the service you signed up for
- Consent – for specific uses, such as marketing communications
- Legal obligation – to comply with law enforcement or regulatory bodies
- Legitimate interests – to ensure service integrity and detect misuse

5. Sharing Your Data

We may share your data with:
- Payment processors (e.g., Stripe, PayPal)
- Telecommunications providers – to facilitate call routing
- Technical service providers – for hosting, email, and analytics
- Law enforcement or prison authorities – when legally required. We do not sell your data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to:
- Fulfil the purposes described above
- Comply with legal, tax, or regulatory requirements
- Support any contractual obligations or disputes

Data that is no longer required will be securely deleted or anonymised.

7. Security of Your Data

We use appropriate technical and organisational measures to protect your data, including:
- Secure encryption
- Firewall protection
- Access controls and staff confidentiality agreements
- While we take steps to secure your data, no system is 100% secure.

If you suspect misuse of your data, please contact us immediately.

8. Your Rights

You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or outdated data
- Request deletion of your data (subject to legal limits)
- Object to or restrict certain processing
- Withdraw consent at any time (e.g. marketing emails)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at [Insert email address].

9. Cookies

Our website uses cookies to enhance your experience. For more details, please read our separate Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you via email.

11. Contact Us

If you have any questions about these our fair usage policy or need support, please contact us at:
Email: contact@callfromprison.co.uk
Website: www.callfromprison.co.uk