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When a loved one is in prison, staying in touch isn’t always straightforward. Phone calls are one of the most important ways to keep connections strong, but families often face high costs, missed calls, and restrictions that make communication harder than it should be. That’s where Call From Prison’s call forwarding service comes in a simple, effective solution that ensures you never miss a call and keep costs affordable.
This guide will walk you through exactly how our service works, why it makes such a difference, and how you can set it up in just a few minutes. By the end, you’ll see why call forwarding has become the go-to solution for thousands of families with loved ones inside.
Calls from prison are charged at different rates depending on whether your loved one is ringing a landline or a mobile. Landline calls are cheaper, while mobile calls can quickly eat up their credit. The problem is that most families rely on mobiles, meaning calls are shorter, less frequent, and more expensive.
Add to that the issue of missed calls—prison phones only allow outgoing calls, so if you miss it, you cannot ring back. Many mobiles also block withheld numbers by default, meaning calls may not even get through.
This is where call forwarding changes everything. It takes the low-cost reliability of landlines and combines it with the flexibility of mobiles.
At Call From Prison, we provide families with a virtual local landline number. This number is linked directly to your mobile or home phone, so whenever your loved one dials it, the call is automatically forwarded to you.
Here’s how it works step by step:
1. You choose a virtual landline package when you sign up with Call From Prison.
2. Your loved one adds that number to their approved prison call list.
3. They dial the landline number from the prison phone, paying the lower landline rate.
4. The call is forwarded to your mobile or home phone, wherever you are.
You pick up and chat as normal—without worrying about high costs or technical issues.It’s simple, seamless, and designed to fit around your life.
Families who use our service tell us it transforms the way they stay in touch.
The main benefits include:
Lower costs: Calls to landlines are far cheaper than mobiles, saving your loved one’s credit and your money.
Fewer missed calls: Because the call is forwarded, you can answer on your mobile wherever you are.
Ease of use: Once set up, there’s nothing extra to do. The call simply comes through as normal.
Flexibility: Whether you’re at home, at work, or on the move, you won’t miss out.
Peace of mind: You can focus on the conversation, not the costs or technical difficulties.
We know families don’t want complicated systems. That’s why our call forwarding service can be set up quickly and easily.
Sign up on our website.
Select your package. We provide a local number that feels familiar.
Link your phone. Choose whether to divert calls to your mobile, home phone, or both.
Share the number with your loved one so they can add it to their prison call list.
Start receiving calls. From the very first conversation, you’ll notice the difference.
There’s no special equipment or apps, no confusing instructions, and no long wait times. Just a straightforward way to save and stay connected.
To give you a better idea of how call forwarding works in real life, here are a few scenarios:
Busy parents: You’re doing the school run when the phone rings. Because the call is forwarded to your mobile, you can answer straight away instead of missing it.
At work: Even if you’re away from home, your loved one can still reach you through the landline number. You don’t need to be tied to a landline handset.
Visiting family: Whether you’re at a relative’s house or away for the weekend, the call still comes through. You stay connected no matter where you are.
Some families try to rely on mobiles alone, but this leads to higher costs and more missed calls. Others attempt complicated workarounds that are unreliable.
Our call forwarding service is built specifically for families with loved ones in prison. It takes into account the restrictions of prison systems and offers a tailored solution that actually works. Unlike general call forwarding or VOIP services, ours is designed with prison communication rules in mind, making it safe, legal, and fully reliable.
For children, knowing when they’ll hear from a parent in prison provides comfort and stability. Missed calls can be upsetting and confusing, but call forwarding helps ensure those special moments aren’t lost.
Imagine your child waiting to tell their mum or dad about a school achievement or share a story from their day. Thanks to reliable call forwarding, those conversations happen more often and without stress. It’s a simple tool, but one that helps families feel closer and more connected.
Our service is trusted by families across the UK because it is affordable, simple, and reliable. We understand the emotional importance of prison calls, which is why we’ve designed a solution that prioritises families first.
With our forwarding service, you won’t just save money—you’ll save stress, worry, and missed opportunities. Every call becomes easier, smoother, and more meaningful.
Phone calls are too important to be left to chance. By diverting your prison calls through Call From Prison’s call forwarding service, you guarantee that you stay connected in the simplest, most cost-effective way possible.
The set-up takes just minutes, but the difference lasts for as long as your loved one needs you. Reliable contact strengthens relationships, supports children, and reassures both sides that love remains strong despite the walls in between.
With call forwarding, every ring is an opportunity to connect and you won’t have to miss it.
Find out more about our most popular plan and get unlimited calls from prison.
Start saving todayFind out how much you can save with prison call with our cost saving calculator.
See how much you can saveWe're on a mission to keep you connected to your loved ones at an affordable rate.
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