7 Reasons People Are Switching To Prison Call

Staying in touch with a loved one in prison is never easy emotionally or financially. In the UK, families often find themselves paying high prices just to speak to someone on the inside, especially when those calls go to a mobile. In this post, we break down how Prison Call compares with other prison phone services available, and why it continues to be the most trusted, affordable, and reliable choice for families who want to stay connected without breaking the bank.

Lower Call Costs That Actually Add Up

One of the biggest reasons people choose Prison Call is simple: it saves money. A lot of it. Traditional calls from prison to a mobile can cost around 25p per minute, which adds up fast when you're trying to maintain regular contact. With Prison Call, families save an average of £100 or more each year by using a virtual landline that forwards to their mobile meaning prisoners are charged the cheaper landline rate.Competitors often advertise competitive pricing, but when you dig into the small print, things get murky. Fluctuating rates, hidden connection fees, or limited promo periods mean the real cost isn’t always what you expect.

✅ Pro: Prison Call keeps rates consistently low and predictable.
❌ Con: Competing services often lack transparent pricing and charge extra fees that add up quickly.

Built for Families, Not Tech Experts

Let’s be real — a lot of people using prison call services aren’t tech-savvy, and they shouldn’t have to be. Prison Call is designed to be as simple as possible. From signing up to getting your number added to a loved one’s PIN list, everything is clearly explained, with a support team ready to help if needed.

Other providers sometimes overcomplicate things with confusing dashboards or unclear instructions, turning a straightforward service into a frustrating experience.

✅ Pro: Clean, simple interface that anyone can use.
❌ Con (for others): Many competitors offer complicated setups that discourage continued use.

Clear Pricing, No Surprises

Prison Call is completely upfront about its costs. There's no fine print, no confusing packages, and no surprise bills. Families know what they’re paying from day one. The call savings calculator on the website makes it easy to compare what you’re paying now vs. what you’d save with Prison Call.

This kind of transparency is a breath of fresh air in a space where many services bury their fees or hook customers with discounts that disappear after a month or two.

✅ Pro: Simple pricing, easy budgeting, and a calculator that helps you understand your savings.
❌ Con (for others): Lack of long-term pricing clarity makes other services harder to trust.

Built for Families, Not Tech Experts

Let’s be real a lot of people using prison call services aren’t tech-savvy, and they shouldn’t have to be. Prison Call is designed to be as simple as possible. From signing up to getting your number added to a loved one’s PIN list, everything is clearly explained, with a support team ready to help if needed.

Other providers sometimes overcomplicate things with confusing dashboards or unclear instructions, turning a straightforward service into a frustrating experience.

✅ Pro: Clean, simple interface that anyone can use.
❌ Con (for others): Many competitors offer complicated setups that discourage continued use.

Reliable Connections That Don’t Drop

There’s nothing worse than missing a call or having it drop mid-conversation — especially when your loved one only gets a limited window to talk. One of the reasons Prison Call stands out is its reliable, high-quality connections. Once your number is approved and set up, calls come through clearly and consistently.

Other services may promise similar reliability, but real-world experiences often tell a different story. Delays, static, and dropped connections are unfortunately common and incredibly frustrating during emotional conversations.

✅ Pro: Dependable call quality that doesn’t let you down.
❌ Con (for others): Poor audio, delayed connections, or dropped calls can ruin important moments.

Personal Support When You Need It

Behind every Prison Call account is a real person, and that’s exactly how the support team treats it. The customer service team is friendly, fast, and genuinely helpful. Whether you’re struggling with setup, trying to understand how billing works, or need help getting your number approved they’ve got your back.

In contrast, many competitor services rely on automated systems or slow email replies that leave users feeling unsupported and frustrated. When dealing with the emotional stress of having someone inside, that’s the last thing families need.

✅ Pro: Responsive, human support that actually cares.
❌ Con (for others): Many alternatives lack personal customer service and leave users waiting.

Compliant And Secure

Prison communications in the UK are strictly regulated and for good reason. Calls must be recorded, traceable, and approved through the proper channels. Prison Call works in full compliance with UK prison rules, meaning you never have to worry about breaking any regulations or putting your loved one at risk.

Some other services, particularly unregulated providers or international alternatives, offer “workarounds” that may not follow prison rules. Using these can lead to phone numbers being blocked or prisoners losing call privileges altogether.

✅ Pro: Fully compliant and 100% safe to use in UK prisons.
❌ Con (for others): Non-compliant services could risk penalties or disconnection.

Flexible Plans That Work for Real Life

Prison Call offers flexible pricing options to suit different needs, including single-number and family packages that allow calls to multiple mobiles. You can pause or cancel at any time no long-term contracts, no hassle. The service is built around what real families actually need: flexibility, fairness, and simplicity.

Some other providers lock customers into longer-term plans or have confusing upgrade structures that make it hard to change or cancel.

✅ Pro: Straightforward, flexible plans including a family package for up to 3 mobiles.
❌ Con (for others): Confusing plan structures and cancellation rules are common.

Why More Families Are Choosing Prison Call

When it comes down to it, Prison Call simply does more for less. It’s not just about saving money it’s about making it easier for families to stay in touch during one of the hardest times in their lives. Whether it’s clearer pricing, better support, or more reliable calls, the service is designed with families at the centre.

Here’s a quick summary of why families are making the switch:
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‍Substantially cheaper calls to mobiles — save £100+ per year
‍Reliable connections with fewer dropped calls
‍Friendly support that actually answers your questions
‍Simple setup with a smooth user experience
‍Full compliance with prison rules
‍No hidden fees or confusing charges
‍Flexible options, including a plan for multiple family members

If you’re paying too much for prison calls or feel let down by your current service, it might be time to try something better.

Communication is a lifeline for anyone inside and for the families outside who love them. It shouldn’t be so expensive. Prison Call has built a reputation for offering a trustworthy, cost-effective, and stress-free way to keep that connection going.Whether you're speaking to your partner, child, parent or friend, the call shouldn’t be something you have to worry about. With Prison Call, you don’t.