How to choose the right cheap prison call service

For families with loved ones in prison, staying connected is more than a convenience—it’s a vital lifeline. Regular communication can provide emotional support, foster rehabilitation, and help maintain critical relationships. However, the high cost of traditional prison phone services often creates significant financial burdens for families, pushing many to explore cheaper alternatives. This guide offers a step-by-step approach to finding the most affordable prison call service for families while ensuring legal compliance and maintaining quality communication.

The importance of affordable prison communication

The cost of prison phone calls in the UK has been a long-standing issue, with rates historically ranging from £0.50 to over £1.50 per minute for calls made to mobile phones. These rates are prohibitive for many families, particularly those already facing financial strain. Beyond the cost, maintaining frequent communication with incarcerated loved ones has proven benefits, including reduced recidivism rates, improved mental health for both inmates and their families, and better reintegration outcomes after release. For these reasons, finding an affordable communication solution is not just a financial consideration but a social necessity.

Understanding prison phone calls in the UK

Before exploring cost-saving options, it’s crucial to understand how the prison phone system operates. Most UK prisons allow inmates to make outgoing calls via designated payphones. Calls are either paid for by the inmate using their prison account or billed to the family receiving the call. The following factors influence call costs:
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‍Call Destination:
Calls to mobile phones are significantly more expensive than calls to landlines.
‍Service Providers:
The prison’s contracted telecom provider determines the base rates.
‍Duration Limits:
Calls are often capped in length, which can lead to multiple shorter calls, increasing costs.

Understanding these variables can help families make informed decisions when choosing an affordable communication service.

How to choose the best prison call service

Compare Call Rates Across ProvidersThe first step in finding the cheapest prison call service is to compare the rates of various providers. While the default prison telecom provider often sets the standard rates, alternative options may provide significant savings. Some companies specialise in reducing the cost of prison calls by offering virtual landlines or discounted plans. When comparing providers, consider the following:

‍Per-Minute Costs: Check the base rate for calls to both mobile phones and landlines.
‍Connection Fees: Some services charge an additional fee to connect the call.
‍Hidden Charges: Look out for administrative fees or extra charges for certain features.

Creating a side-by-side comparison of providers can help you identify the most cost-effective option.

2. Investigate Virtual Landline ServicesOne popular way to reduce the cost of prison calls is by using a virtual landline. A virtual landline is an internet-based phone number that mimics a traditional landline, often with geographic codes (e.g., 020 for London). These services can significantly lower the cost of calls made from prisons.

‍Key Benefits of Virtual Landlines:
Lower Call Rates: Calls to landlines are generally cheaper than calls to mobiles.
‍Localised Numbers: Families can choose a number with a local area code to further reduce costs.
‍Flexibility: Virtual landlines often come with features like call forwarding and voicemail, ensuring you never miss a call.

While virtual landlines are a great option, ensure the service is approved by the specific prison and complies with their communication policies.


3. Opt for Prepaid Calling CardsPrepaid calling cards are another cost-effective solution. These cards allow inmates to make calls at a predetermined rate, reducing the risk of unexpected expenses. Families can purchase these cards in advance and top them up as needed. Some cards are specifically designed for prison use, offering discounted rates for frequent calls.

‍Advantages of Prepaid Cards:
Cost Control: Families can manage their budget by limiting the card balance.
‍Convenience: Cards can be topped up online or over the phone.
‍Transparency: Rates are often clearly stated, avoiding hidden fees.


4. Consider Approved Alternative ProvidersIn recent years, several companies have emerged that specialise in affordable prison communication. These providers often work directly with families to set up cost-saving solutions, such as bundled calling packages or mobile apps.

‍What to Look For:
Prison Approval: Ensure the service is authorised by the prison to avoid disruptions.
‍Customer Support: Choose a provider with strong customer service to address any issues quickly.
‍Flexibility: Look for plans that accommodate varying usage levels.


5. Explore Off-Peak Calling OptionsTiming your calls strategically can also reduce costs. Some prison phone systems offer discounted rates during off-peak hours, such as late evenings or weekends. Families should inquire about the specific prison’s off-peak hours and encourage their loved ones to schedule calls during these times.


6. Look for Bundled PlansBundled calling plans are another way to save. These packages allow families to pay a fixed monthly fee for a set number of minutes, often at a lower rate than pay-as-you-go options. Bundled plans are particularly beneficial for families who require frequent communication.

‍Considerations for Bundled Plans:
Monthly Costs: Ensure the plan fits your budget.
‍Usage Limits: Check if unused minutes roll over to the next month.
‍Contract Terms: Look for flexible, no-commitment plans if you’re unsure of long-term needs.

Legal and practical considerations

When exploring affordable prison call services, families must ensure that their chosen solution complies with prison regulations. The UK has strict rules governing inmate communication to ensure security and prevent misuse.

Before committing to a service, verify the following:
‍Approval Status: Confirm that the provider is authorised by the prison.
‍Compliance with Monitoring: Ensure the service supports prison monitoring protocols.
‍Security Features: Choose services that include call recording and number verification.

Failing to adhere to these regulations can result in blocked calls or other disruptions.

Balancing cost with quality

While cost is an important factor, it’s equally crucial to ensure the quality and reliability of the service. Poor call quality, dropped connections, or unreliable customer support can negate the benefits of a cheaper plan.

When evaluating providers, consider:
‍Call Quality: Look for providers with strong reviews for clear and stable connections.
‍Customer Support: Choose a service with responsive and helpful support teams.
‍Ease of Use: Prioritise providers with user-friendly systems and straightforward account management.

Final considerations

Choosing the cheapest prison call service for families requires careful research and consideration. Here are the key steps to take:
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1. Compare rates across multiple providers, including traditional and alternative options.
2. Investigate virtual landlines for their cost-saving benefits and flexibility.
3. Consider prepaid calling cards for transparency and budget control.
4. Look for approved providers offering specialised plans for prison communication.
5. Schedule calls during off-peak hours to take advantage of lower rates.
6. Explore bundled plans if regular communication is required.
7. Always verify legal compliance and ensure the service is authorised by the prison.

By following these steps, families can maintain vital connections with their loved ones without incurring unsustainable costs. With the right approach, affordable prison communication can become a reality, easing the financial burden while preserving the relationships that matter most.