What time do prisoners get phone calls?

When a loved one is in prison, communication becomes a crucial way to maintain relationships and provide emotional support. One of the most common concerns for families and friends is understanding when prisoners can make phone calls and how the system works. This guide will provide an in-depth look at UK prison calls, including available times, costs, call restrictions, available services, and ways to make calling more affordable with solutions like virtual landlines.

Understanding prison phone call rules

The UK prison system follows strict guidelines for inmate communication, including the use of telephones. Prisoners cannot receive calls from the outside; they can only make outbound calls to approved numbers. These restrictions ensure security and control over communication.

Each prisoner is given a personal PIN number to use the phone system. Calls are typically monitored and recorded, except for conversations with legal representatives. To make a call, inmates need credit on their account, which can be topped up through personal funds or family contributions.

How are prison phone numbers approved?

Before a prisoner can make a call, they must submit a list of numbers for approval by prison staff. This process can take a few days to several weeks, depending on the institution.

‍Family Members:
Immediate family members such as parents, siblings, children, and spouses are usually approved without issue.

‍Friends:
Friends can be added, but approval may take longer, and staff may review the nature of the relationship.

‍Legal Representatives:
Calls to solicitors and legal advisors are usually granted quickly and remain confidential.

‍Support Services:
Some organizations provide emotional and practical support to prisoners. These numbers may require special approval.

‍International Numbers:
These take longer to approve and may be denied if security concerns arise.

The prison has the right to reject numbers they believe could pose a risk, including those linked to past criminal activity or individuals who have requested no contact from the prisoner.

What time can prisoners make calls?

The specific time prisoners can make phone calls varies between institutions, but general guidelines apply across most UK prisons:

Weekdays and Weekends:
Prisoners can usually make calls between 7:30 AM and 8:00 PM, depending on their specific prison’s regime.

‍During Free Time:
Calls are allowed during designated free periods, such as before or after work, education programs, or meals.

‍Wing-Specific Schedules:
Some prisons assign different wings specific time slots to reduce congestion on shared telephones.

‍Remand vs. Sentenced Prisoners:
Inmates on remand may have slightly more flexibility in call times compared to sentenced prisoners, as they do not follow the same structured daily schedule.

The availability of phones also depends on the prison’s capacity, staffing levels, and security considerations. Some prisons have limited phones, meaning prisoners must queue to use them, further restricting call opportunities.

Understanding how prison calls work

Prisoners must register the numbers they wish to call. Approved contacts usually include family members, close friends, legal representatives, and some support services. Once a number is approved, the prisoner can call it when they have phone credit.

Calls are usually made from landline phones located in communal areas of prison wings. However, in some modern facilities, prisoners may have access to in-cell phones, which allow them to make calls during permitted hours without needing to queue.

In-cell phone

Some prisons have started installing in-cell phones, allowing prisoners to make calls more privately and without competing for communal phones. These phones operate under the same call restrictions but offer greater flexibility for prisoners to stay in touch with their families.

Prepaid phone accounts

Prisoners fund their calls through a prepaid phone account, which can be credited in several ways. They may use personal funds earned through in-prison jobs, with wages varying depending on the work and institution. Families can also deposit money into their accounts, allowing them to afford communication with loved ones. In some cases, prisoners may qualify for legal aid or special allowances to cover the costs of calls related to legal representation or essential matters. The amount available in the account directly affects how frequently they can make calls, making financial support from family members an important aspect of staying connected.

How much do calls from prison cost?

Phone call costs in UK prisons have been a major concern for inmates and their families. While prices have dropped in recent years, they can still be expensive compared to standard phone rates. Here are the current approximate rates for prison calls:
‍
‍Landline Calls: Around 3p per minute
Mobile Calls: Around 7p per minute
International Calls: Varies depending on destination, but significantly more expensive than domestic calls

These rates apply to the standard prison phone system operated by providers like BT or Unilink. Costs are deducted from the prisoner’s phone credit balance.

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Can prisoners make emergency calls?

In special circumstances, prison staff may allow an inmate to make an emergency call outside of standard hours. These situations are rare and usually involve urgent family matters, such as a serious illness or bereavement. Requests for emergency calls are typically handled by the prison governor or duty offi

Can prisoners call international numbers?

Yes, prisoners can call international numbers, but the process is more complex. The recipient’s number must still be approved, and the cost per minute is significantly higher than for domestic calls. Inmates with family abroad may need additional financial support to afford international call rates.

What are prisoners call restricitions?

Prison calls are monitored, and certain rules apply:

‍No Third-Party Calls:
Prisoners cannot transfer calls or make conference calls.
‍No Unapproved Numbers:
Only pre-approved numbers can be dialed.
‍No Abusive or Criminal Conversations:
Calls that breach prison security or involve threats may lead to disciplinary action or further restrictions.

Do prisons offer video calling?

Yes, some UK prisons now provide video call options through secure platforms such as Purple Visits. These are pre-scheduled and require approval, similar to in-person visits. Video calls provide an alternative for families who cannot travel to the prison regularly.

Understanding when prisoners can make phone calls and how to reduce costs is essential for maintaining strong family connections. While prisoners can only make outbound calls during specific hours, solutions like virtual landlines can help reduce the expense of staying in touch. By being aware of call times, costs, and alternative communication methods, families can make prison communication more accessible and affordable.