We provide you cheaper calls from prison for both prisoners and families, keeping you connected to your loved ones at a fixed affordable price. For £24.99 per month, you can enjoy unlimited minutes helping you stay connected with your loved one in prison without worrying about high costs of phone calls. This is one of the cheapest prison phone call solutions available, making it easier for family and friends to keep in touch.

Yes, the person calling from the prison phone will still need to pay for the call (using their allowance), but our service significantly reduces the cost. By connecting the prison phone call to a local landline number, it helps avoid expensive long-distance charges, making the calls significantly cheaper and more affordable for both parties.

Once you sign up for Prison Call, the process is quick and easy! You’ll typically receive your dedicated phone number within a few hours to the email address you register with. We need a small buffer period to ensure you landline is set up and working correctly.

Once received, you will need to give this number to your contact in prison to add to their PIN list.
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Once this number has been added and accepted, you can both enjoy much cheaper calls and talk for longer!Our team are here to guide you through the setup process, but if you ever need any help, our customer support is always here to assist you.

Absolutely! If you need to change the mobile number connected to your local landline, just contact our support team. They’ll assist you in updating your details so you can continue receiving calls without any interruptions. Get in touch with our support team today and we will happily assists you.

If the inmate in prison calls another number, using the prison phone, that isn’t connected to our service, the call will go through as usual but won’t benefit from the reduced rates. If they move to a different prison, just let us know, and we can update the details to ensure their calls continue to be cost-effective. When the inmate is moved to another prison, their approved PIN numbers automatically follows thought-out their sentence. It is not uncommon for a prisoner to move several times throughout their sentence.

If you need to cancel your subscription, it’s easy to do so. Simply contact our support team , and they’ll help you with the cancellation.

Yes, our packages start from £4.99 per week or £19.99 per month, giving you the freedom to stay connected with your loved one without worrying about extra charges. Our monthly plan includes 3,000 minutes (roughly 50 hours of talk time) under our fair usage policy, which covers 95% of our customers. If you exceed this, additional minutes can be purchased. A £10 top-up provides around 2.5 extra hours of call time. Our fair usage policy ensures that standard inbound and outbound calls remain unlimited for users.

However, accounts making more than 40 calls per day may trigger the policy and usage beyond the included limits will be charged at standard rates. For full details, visit our fair usage page. If you need additional minutes, please contact our support team, and we’ll be happy to assist.

Your satisfaction is our priority. If you’re not happy with our service for any reason, please get in touch with our support team. We’ll work with you to resolve any issues and ensure you’re completely satisfied. Contact our support team here, and we'll respond to your inquiries promptly.

If you have any more questions or need additional support, our friendly customer service team here at Prison Call are here to help! You can reach out to us via email, Whatsapp, or through our website’s contact form. We’re always happy to assist and ensure you have the best experience with our service.

If you change your mobile number, please  contact our support team  as soon as possible so we can update your account. This ensures that your calls from prison are still connected to the local landline and that you continue to benefit from cheap prison calls.

If you need to cancel your subscription, simply fill in a cancelation form and we can initiate the cancellation process.